Get in Touch With Us

Got a question about something you've read here, spotted an error, or want to flag a casino we should take a closer look at? This page explains how to get hold of us and what happens once you do.

Why Readers Get in Touch

Non Gamstop Casinos publishes independent research on casinos not on GAMSTOP for a UK audience, covering everything from welcome bonuses and wagering requirements to withdrawal times and licensing. Because this subject matters — real money, real terms and conditions, and genuine consumer protection questions are involved — we take reader contact seriously. Most messages we receive fall into a few categories:

• Fact-checking queries — questions about a specific claim, bonus term, or figure mentioned in one of our guides, such as our Best Non GamStop Casinos 2026 page.
• Corrections — casino terms change often. If a wagering requirement, minimum deposit, or payment method we've listed no longer matches what a site actually offers, tell us and we'll review it.
• General enquiries — questions about how non-GamStop casinos work, how they differ from UK Gambling Commission-licensed sites, or how our editorial ratings are put together.
• Responsible gambling concerns — if you or someone you know is struggling with gambling, or wants information on self-exclusion, deposit limits, or organisations such as GamCare, mention this in your message and we'll point you towards the right resources.
• Partnership or editorial enquiries — if you represent a casino brand or an organisation with a relevant enquiry, please introduce yourself and explain what you're contacting us about.

How to Reach Us

Email is the most reliable way to contact us: [email protected]. We read every message that comes in and aim to reply within two working days. Including a bit of detail upfront — which page you're referring to, what you noticed, or what you'd like to know — helps us route your message to the right person and answer it properly the first time.

We don't rely on automated replies. A real member of the team reads your message and responds. During particularly busy periods a reply may take slightly longer than two working days, but we'll always follow up.

What We Can and Can't Help With

We're a research and comparison site, not a casino operator. That means there are limits to what we can do:

• We can explain how bonus terms, wagering requirements, or withdrawal limits typically work, and clarify anything unclear in our own content.
• We can update or correct information in our guides where it's out of date or inaccurate.
• We cannot resolve individual account issues, process withdrawals, or intervene in a dispute between you and a casino — those matters sit with the casino's own customer support team and, where relevant, its complaints procedure.
• We cannot guarantee outcomes from any casino bonus, game, or bet. Nothing on this site should be read as a promise of winnings or financial return.

If your enquiry concerns a live dispute with a specific operator — for example over a delayed withdrawal, a source-of-funds check, or a bonus cashout limit — the casino's own support channel or complaints process is the correct first port of call, since we have no authority over individual accounts.

Support Beyond This Site

If gambling has stopped being enjoyable, or is causing you or someone close to you difficulty, GamCare offers free, confidential support and can be contacted through its national helpline. Casinos operating outside GAMSTOP's scope are not bound by the same self-exclusion scheme that covers UK Gambling Commission-licensed sites, so if you've self-excluded through GAMSTOP, using gambling-blocking software alongside it is worth considering. We're happy to point you towards further information if you mention this in your message, though we are not a support organisation ourselves.

Keeping Our Content Accurate

Casino offers, licensing details, and payment options can change without much notice, particularly among operators licensed outside Great Britain. We fact-check our guides against verifiable sources where possible, but reader feedback is one of the ways we catch changes quickly. If something we've published no longer reflects reality — a bonus that's been withdrawn, a payment method that's no longer accepted, or a licence that's changed — we want to hear about it and will look into it promptly.

Thank you for taking the time to read this far. Whether it's a quick question or a detailed correction, we're glad to hear from you.